All products are triple checked through our extensive quality control procedures before shipment.
Only unworn and brand new apparel will be accepted for returns, store credit, or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
eGloves are quality checked before shipment. Due to the nature of this particular product all issues with these gloves must be reported within 1 day of receiving the gloves.
(Not including chips) Our premium LED bulbs have a limited lifetime warranty and can replaced for free.
If you believe you qualify for either an exchange or store credit or refund please log in to your account and under "My Account" you will see a link for Returns / Exchanges. Please completely fill out the fields and detail why you need an exchange as much as possible. RMA request will be processed within 48 hours. If it is fair and legitimate request, we will handle it immediately. Customers are responsible for shipping or dropping off return packages, but we will cover shipping fees back to your address. Please use sturdy packaging with bubble wrap or boxes to protect the shipment during shipment.
Please print out the RMA slip and include it in your package that you will send back to the following address:
220 S. Loara St
Anaheim, CA 92802
When we receive your package with RMA #, we will proceed according the RMA ticket and ensure 100% satisfaction!
-iHeartRaves Customer Service Team
We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. You can call us at (855) 362-9464 ext. 1 within 1 hour of placing your order so we can try cancelling it for you. We will make every effort to honor your cancellation request! If your order has already entered the shipping process, unfortunately we are unable to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, though: you can use our online return/exchange system within 14 days of the date you received your merchandise and send it back to us. For more details, see our Return Policy here.
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