All products are triple checked through our extensive quality control procedures before shipment.
Refunds / Exchanges / Store Credit:
- We must be notified of the return within 14 days of your receipt of the product.
- The product must still be in UNUSED AND BRAND NEW CONDITION. If the product is used and breaks, we will not be able to accept it back. If opened and/or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item's factory seal is broken, we cannot accept the item back. Please pack your returns carefully.
- If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. When shipping back the incorrect item to us, please use USPS 1st Class Mail or Priority Mail and get a tracking number. If the package is too large or very valuable, please contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.
- If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee that will be deducted from your refund.
- Package returned to us marked "Refused", "Undeliverable", or otherwise, are subject to up to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly inputted address, EmazingLights.com is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
- Refunds are issued to back to the original form of payment used for the purchase
- Store credit is issued to your account login and can be accessed by logging into your account.
Apparel: Only unworn and brand new apparel will be accepted for returns, store credit, or exchanges. If we have reason to believe any clothing has been washed or worn we will send the item back.
eGloves: eGloves are quality checked before shipment. Due to the nature of this particular product all issues with these gloves must be reported within 1 day of receiving the gloves.
LED Bulbs: (Not including chips) Our premium LED bulbs have a limited lifetime warranty and can replaced for free.
If you believe you qualify for either an exchange or store credit or refund please log in to your account and under "My Account" you will see a link for Returns / Exchanges. Please completely fill out the fields and detail why you need an exchange as much as possible. RMA request will be processed within 48 hours. If it is fair and legitimate request, we will handle it immediately. Customers are responsible for shipping or dropping off return packages, but we will cover shipping fees back to your address. Please use sturdy packaging with bubble wrap or boxes to protect the shipment during shipment.
Please print out the RMA slip and include it in your package that you will send back to the following address:
240 S. Loara St
Anaheim, CA 92802
When we receive your package with RMA #, we will proceed according the RMA ticket and ensure 100% satisfaction!
-EmazingLights/iHeartRaves Customer Service Team